inmate Commissary Purchases and FAQ

eCommDirect – inmate Commissary Purchases

Please Notice:

**Efficient September 1st, 2020**

Efficient September 1st 2020, to buy on eCommDirect or make a deposit for an inmate, you have to be on the inmate’s Accepted Customer or inmate Phone Record.

The TDCJ Commissary and Belief Fund Division makes use of an internet program the place family and friends might make purchases for eligible inmates as much as the utmost quarterly spend. Inmate spends are primarily based on the next months:

  • January – March as much as $60.00;
  • April – June as much as $60.00;
  • July – September as much as $60.00; and
  • October – December as much as $85.00 (Vacation Spend)

As much as 100 of the highest promoting gadgets can be found for buy together with snacks, hygiene merchandise, correspondence provides in addition to some new packaged gadgets. The net quantity bought is not going to have an effect on the quantity that inmates might spend on commissary gadgets from funds deposited of their inmate belief fund account. Along with inmates on commissary restriction, inmates in Basic Inhabitants and State Jail ranges 4 and 5, Administrative Segregation ranges 2, 3 and transition, Dying Row ranges 2 and three and sure medical circumstances should not eligible to obtain commissary purchases by this program. (See query 5 beneath Regularly Requested Questions for full eligibility necessities.)

Family and friends can select to make an internet merchandise buy or an internet deposit to an inmate’s inmate belief fund account or each. The net merchandise buy will likely be delivered to the inmate inside 5 enterprise days after TDCJ receives the acquisition transaction particulars from Texas.gov. Please be aware that unit safety or staffing points can override this timeframe. The net deposit to an inmate’s inmate belief fund account will likely be transferred to the inmate’s inmate belief fund account on the second enterprise day from the day of deposit. on-line purchases are topic to substitution, if the merchandise is unavailable on the time of distribution.

The net buy program is accessible for all eligible inmates. Commissary employees does NOT decide or management eligibility. An inmate might submit an I-60 for eCommDirect eligibility standing and should select to reveal this info to you. Family and friends might contact the TDCJ eCommDirect division at 936-437-4726 or e-mail [email protected] with any questions.

Regularly Requested Questions

  1. How do I place an eCommDirect order?
  2. Will I obtain affirmation that the gadgets bought have been delivered?
  3. How can I inform if my package deal has been delivered to the inmate?
  4. Might a newly obtained inmate obtain purchases?
  5. What standards are used to find out eligibility to obtain purchases?
  6. When I’m buying and hit the again button, why am I locked out of the system?
  7. Will the eCommDirect buy quantity have an effect on what the inmate might spend within the commissary?
  8. I want to ship the inmate one thing, is the restrict $60 per buy or $60 per quarter?
  9. Might I place an order over the cellphone?
  10. Will I be charged a price for making a purchase order or deposit?
  11. Why does the system time me out?
  12. Do I’ve to make a purchase order and a deposit on the similar time?
  13. If I’ve questions whereas making a deposit or buy, who can I contact?
  14. Can I make a purchase order utilizing any on-line package deal program?

1. How do I place an eCommDirect order?

  1. Reply: You’ll be able to place your eCommDirect order at www.texas.gov/eCommDirect. You have to full the next for every order:
  • Enter the inmate’s quantity and the inmate’s final title;
  • Add gadgets and/or deposits to buying cart;
  • Checkout, paying together with your Visa, Uncover or MasterCard; and,
  • Print your affirmation receipt.

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2. Will I obtain affirmation that the gadgets bought have been delivered?

  1. Reply: No, we are going to ship the gadgets inside 5 enterprise days after TDCJ receives the order. Please be aware that unit safety or staffing points can override this timeframe.

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3. How can I inform if my package deal has been delivered to the inmate?

  1. Reply: The inmate will obtain his/her gadgets inside 5 enterprise days after TDCJ receives the order. Please be aware that unit safety or staffing points can override this timeframe.
  • You might contact the inmate to confirm that they obtained their gadgets, or
  • You might contact the TDCJ eCommDirect division at 936-437-4726 or e-mail [email protected] after 5 enterprise days.

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4. Might a newly obtained inmate obtain purchases?

  1. Reply: No, newly obtained inmates is not going to be eligible for purchases till the subsequent calendar quarter.

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5. What standards are used to find out eligibility to obtain purchases?

  • The inmate’s custody stage (Basic Inhabitants and State Jail Ranges 4 and 5, Administrative Segregation ranges 2, 3 and transition, Dying Row ranges 2 and three and sure medical circumstances should not eligible.)
  • The inmate should not be on commissary restriction. (Inmates on commissary restriction should not eligible.)
  • If the inmate is newly obtained, the inmate is not going to be eligible till the subsequent calendar quarter after the inmate’s entry. (For instance, if the inmate entered the TDCJ on December 2nd, the inmate will likely be eligible for purchases starting the subsequent calendar quarter, which begins in January.)
  • Whether or not or not the inmate is housed at a location that has a TDCJ commissary positioned on the unit.
  • If a unit is on full or partial lockdown standing, inmates are confined to their cells as a safety measure to make sure ongoing security and can’t obtain purchases. As well as, the lockdown standing have to be formally lifted by administration earlier than the unit is taken into account off lockdown standing. All the unit have to be off lockdown earlier than the official carry will start and inmates can obtain purchases.

NOTE: Just one buy per inmate could also be accomplished per day. (If a good friend or member of the family has locked the inmate out of the system by not exiting the shop web site appropriately, the account will reset on the subsequent enterprise day.)

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6. When I’m buying and hit the “Again” button, why am I locked out of the system?

  1. Reply: As a result of safety, the system will block you from returning to the web site till the subsequent day.

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7. Will the eCommDirect buy quantity have an effect on what the inmate might spend within the commissary?

  1. Reply: No, the eCommDirect buy is along with what the inmate can spend within the commissary.

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8. Is the restrict $60 per buy or $60 per quarter?

  1. Reply: The utmost spend for an eligible inmate is per quarter and relies on the next months:
  • January – March as much as $60.00;
  • April – June as much as $60.00;
  • July – September as much as $60.00; and
  • October – December as much as $85.00 (Vacation Spend)

A number of purchases could also be made for the inmate all through the quarter however there will likely be a $3.75 price assessed for every transaction.

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9. Might I place an order over the cellphone?

  1. Reply: No, the order have to be positioned through the Web.

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10. Will I be charged a price for making a purchase order or deposit?

  1. Reply: Sure, the price to make a purchase order is $3.75 and the price to make a deposit is $2.50 plus 2.25% of the deposit. The price to make a deposit and a purchase order on the similar time is $3.75 plus 2.25% of the deposit.

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11. Why does the system time me out?

    Reply: There’s a 30 minute time restrict on this web site. After getting been timed out of the shop, you will be unable to return in and make a purchase order till the subsequent enterprise day.

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12. Do I’ve to make a purchase order and a deposit on the similar time?

  • Reply: No, you’ve got three choices:
    • make a purchase order,
    • make a deposit, or
    • make a purchase order and a deposit

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13. If I’ve questions whereas making a deposit or buy, who can I contact?

  1. Reply: You might contact the TDCJ eCommDirect division at (936) 437-4726 or e-mail [email protected]

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14. Can I make a purchase order utilizing any on-line package deal program?

  1. Reply: No. eCommDirect is the one acceptable package deal program for TDCJ inmates.

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