ID cellular evaluation

ID cellular evaluation

How good is iD Cellular? 2020 Which? cellular networks satisfaction survey

Earlier than signing up for a brand new cellphone deal, learn our evaluation of iD Cellular to see how its clients rated it in our cell phone community satisfaction survey.

In our newest survey we spoke to greater than 4,000 clients from 13 of the most important cellphone suppliers together with EE, O2, Vodafone and Three. They informed us precisely what they considered their cellphone community, from the customer support on supply to the worth for cash they get. 

On this in-depth evaluation of iD Cellular, we’ll:

  • offer you a full breakdown of how its clients rated it for key components, together with customer support, worth for cash and incentives.
  • report quotes from actual iD Cellular clients on their experiences.
  • inform you whether or not it scored extremely sufficient to earn our Which? Beneficial Supplier award.

Solely logged-in Which? members can view the ends in the desk beneath. In case you’re not but a member, you may get prompt entry by becoming a member of Which? at present.

Desk notes: Outcomes based mostly on an internet survey of 4,027 members of the general public in February and March 2020.

What community does iD cellular use?

iD Cellular makes use of the Three community. iD Cellular is a digital supplier, which suggests it makes use of one other suppliers’ infrastructure – on this case Three’s. It provides 3G and 4G protection.

How good is iD’s cellular protection?

You may test protection the place you reside by utilizing our free interactive cellular community protection map. Merely enter your postcode into the map and it’ll inform you how good Three’s sign is in your space, in addition to evaluating it with the opposite suppliers.

iD Cellular’s offers and incentives

iD Cellular provides a spread of pay-monthly and pay-as-you-go (PAYG) offers to clients. 

All plans are for 30 days and features a vary of pricing choices. Selecting a pay-monthly additionally lets you select whether or not you desire a provided handset or desire a Sim-only choice.

Examine the perfect iD Cellular Sim-only offers and see how a lot you would save.

iD Cellular shops

iD Cellular does not have its personal shops – as a substitute it is a Carphone Warehouse model and so is accessible completely from its branches. And with such a big presence within the UK, it is fairly simple to trace down close by assist and recommendation.

You could find your nearest department utilizing the Carphone Warehouse retailer locator or by calling iD buyer companies on 7777 (from an iD cellular) or 0333 003 7777.

Complaints about iD Cellular

In its newest report, overlaying the third quarter of 2019 (July to September), iD Cellular generated a mean degree of complaints – 4 per 100,000. Whereas it might’t fairly match Tesco Cellular’s fee (one per 100,000 clients), it is beneath the extent of complaints generated by Vodafone and Virgin Cellular (seven per 100,000).

Learn the way different suppliers fared in our information to the perfect and worst cellular networks. 

Suggestions you possibly can belief

Which? is impartial – we be just right for you, the buyer, so you possibly can ensure that our suggestions are solely influenced by our take a look at and survey outcomes. We do not take promoting and we purchase all of the merchandise that we take a look at ourselves.

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