Mobiles is rated “Nice” with 3

I and my pal each had contracts that have been sim solely. They are going to ALWAYS reject cashback claims. Their workers say contradicting issues. One month the declare is rejected as a result of its the “fallacious date” however once I name they at all times apologise and declare it was incorrectly rejected. This occurred for each cashback declare. My final cashback declare was what I feared would occur all alongside. It was rejected ( no surprise- I used to be given to contradicting causes for this by a workers member and a supervisor) I known as the identical day to ask why, and I used to be advised I uploaded too many payments. My contract begins in the midst of the month so if I have been to cowl a months invoice it could encompass two payments. The workers member did as they usually do and mentioned she accepted the declare and will probably be on the best way to me, this additionally takes weeks to return within the put up. That is strategic as if there are any points with the cheque or they haven’t issued it, by the point you anticipate it to reach and it doesn’t, it could be previous their deadline for that cashback declare. My pal truly missed a lot of his cashback claims as a result of he works full time and was unable to name. They prey on those that don’t have time to name or cannot be bothered to complain each 2 months, additionally they strategically solely reply to cashback points over the cellphone to keep away from you having contradicting proof on paper. I ultimately known as right now to substantiate why my cheque has not arrived within the put up and I used to be advised the declare was rejected. I advised the member of workers that I known as up almost two months in the past (I used to be affected person as a result of Christmas put up is sluggish and the cashback declare additionally tends to take a month to reach) and it was truly accepted over the cellphone. She mentioned she was conscious nonetheless it was wrongly accepted as a result of it was the invoice for the fallacious month. I requested why I wasn’t knowledgeable once I would have had the chance to reupload what she claims would have been the right file and he or she could not reply me. At this level I requested to talk to a supervisor, the supervisor had a contradicting cause why it was rejected. He mentioned it was the right date however the invoice was incorrectly worded they usually want a invoice that claims “it has been taken out of the account” not “will probably be taken out of the account”. O2 solely present one sort of invoice with my title and deal with and I’ve NEVER been advised by any member of workers this situation, I can certainly verify additionally it is a lie trying on the invoice paperwork uploaded to my laptop computer. I’m glad I made a decision not open a brand new contract with them this yr. The supervisor was additionally silent once I requested why it was beforehand accepted and I used to be not knowledgeable when it was re-rejected so I might add a brand new doc. LONG STORY SHORT, the cashback is purposely rejected every time and it isn’t price your time having to name month-to-month for it. The supervisor did not care that workers provide contradicting causes for the cashback being rejected. The supervisor ultimately hung up the cellphone after a 10-minute name as a result of I used to be not letting go of the truth that I had the chance to reupload any doc they wished, however I did not as a result of THEIR workers advised me to not. Now two months later they settle for that their workers had accepted the declare, however my cheque was by no means issued due to the rejection, nonetheless, I used to be by no means knowledgeable once I had a possibility to repair it. His solely answer was to level out they’ve executed “goodwill gestures” to me prior to now (additionally incorrect as cashback declare was rejected however accepted over the cellphone with an apology) and say they are going to internally complain however I cannot get my cash. I requested how the interior grievance will even assist me and he mentioned he has put a observe on my account that nobody ought to situation the cheque. They recognise that workers give contraditing causes for money again claims being rejected however are okay, it’s clearly their enterprise practises. I just lately received a greater much less disturbing deal immediately with the supplier, you possibly can truly quote the deal on the web page to the supplier immediately they usually gives you this deal immediately. Please do not trouble your self with these folks. I guarantee you you’ll be on the cellphone with them each different month. With all of the rejected cashback claims will probably be costlier.

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