Sky Cell overview

How good is Sky Cell? 2020 Which? cellular networks satisfaction survey

Earlier than signing up for a brand new telephone deal, learn our overview of Sky to see the way it did in our common cell phone satisfaction survey.

In our newest survey we spoke to greater than 4,000 actual clients from 13 of the largest telephone suppliers together with EE, O2, Vodafone and Three. They advised us precisely what they considered their telephone firm, from the customer support on provide to the worth for cash they get.

On this in-depth overview of Sky Cell, we’ll:

  • offer you a full breakdown of how its clients rated it for key components, together with customer support, worth for cash and incentives.
  • report quotes from actual Sky Cell clients on their experiences.
  • let you know whether or not it is a Which? Really useful Supplier.

Solely logged-in Which? members can view the leads to the desk beneath. In case you’re not but a member, you may get instantaneous entry by becoming a member of Which? right now.

Desk notes: Outcomes primarily based on an internet survey of 4,027 members of the general public in February and March 2020.

What community does Sky cellular use?

Sky Cell makes use of the O2 community. Sky Cell is a digital supplier, which implies it makes use of one other suppliers’ infrastructure – on this case O2’s. It provides 3G, 4G and extra not too long ago, 5G protection.

How good is Sky’s cellular protection?

To test protection the place you reside, use our free interactive cellular community protection map. Merely enter your postcode into the map and it’ll let you know how good O2’s sign is in your space, in addition to evaluating it with the opposite suppliers.

Sky Cell offers and incentives

Sky Cell provides varied knowledge allowances beginning at £6 for 2GB. Alternatively, clients pays for calls and texts on a pay-as-you-go foundation, so its plans are more cost effective for purchasers when bundled with Sky’s TV service.

Sky additionally sells bundled telephone contracts, which let you swap your telephone any time after 31 days.

Sky Cell clients additionally get limitless streaming on Sky apps and knowledge rollover with any Sim-only or contract deal.

Evaluate the very best Sky Cell Sim-only offers and see how a lot you can save.

Sky Cell shops

Sky Cell is an internet supplier and does not have its personal retailers. In case you want any assist or recommendation then it is advisable get this by way of the Sky web site or by calling Sky buyer providers on 0330 041 2639.

Complaints about Sky Cell

Telecoms regulator Ofcom repeatedly publishes info on the variety of complaints it will get about the principle cellular suppliers.

In its newest report, overlaying the third quarter of 2019 (July to September), Sky Cell generated a mean price of complaints (4 per 100,000 clients). Compared, Compared, Vodafone and Virgin Cell generated seven complaints per 100,000 clients.

Learn how different suppliers fared in our information to the very best and worst cellular networks.

Suggestions you’ll be able to belief

Which? is unbiased – we be just right for you, the patron, so you’ll be able to make certain that our suggestions are solely influenced by our take a look at and survey outcomes. We do not take promoting and we purchase all of the merchandise that we take a look at ourselves.

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