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Schedule an appointment to talk to certainly one of our Onboarding Specialists.

We at present provide dwell chat help in English solely.

To begin a dwell chat, please quickly change your web site’s language to English by following these steps.



Squarespace 5 Assist

For questions concerning the legacy Squarespace 5 platform, please go to its Assist Heart:


Regain entry to your account or web site

When you’ve tried to get better your Squarespace account and nonetheless can’t entry it, we’re right here to assist. Please enter as a lot data as you’ll be able to, however for those who’re undecided about particular particulars, present your greatest guess.

Earlier than you start:

• Did you already attempt to get better your account by means of the login web page? We’ll ask you to attempt that first for those who haven’t but.

• In your safety, we’ll solely present account particulars to the account holder.

• For assist recovering a Google Workspace account, contact us right here.

E mail handle the place we are able to contact you.

What scenario led to the difficulty accessing your account?

URLs of any web sites linked to the account. Enter as many domains as attainable.

Please connect each of the next paperwork:

• A government-issued ID. For instance, a driver’s license, passport, army ID, or everlasting resident card.

• A screenshot of the financial institution or bank card assertion exhibiting the latest fee to Squarespace. Embody the cost quantity and the cost date within the screenshot.


• When you entered a number of web sites above, connect statements exhibiting the latest cost related to each web site.

• Guarantee your recordsdata are .jpg or .png so we are able to view them.

Request Account Entry

Request a Refund

Hear again in 2 enterprise days.

You probably have a tax exemption certificates, connect it right here. .pdf, .png, .jpeg file codecs are accepted.

Use this manner to submit a request about exemption from gross sales tax collected for Squarespace funds.

Enter the small print of your request right here. When you’re not primarily based in a rustic or state the place we gather taxes, and also you consider we shouldn’t gather taxes from you, please clarify.

You probably have suggestions about how we gather gross sales tax, submit it right here. Your suggestions helps make Squarespace higher, and we evaluation each request we obtain. Please word that we will not reply individually, however we’ll contact you if we’d like extra particulars.

Basic gross sales tax suggestions

Request an exemption from gross sales tax

Assist and help throughout the
Coronavirus Pandemic

We perceive the large challenges the Coronavirus pandemic is inflicting for folks and small companies the world over. Right here at Squarespace Buyer Help, we’re doing all the pieces we are able to to reply your questions and supply help to our group.

When you want help throughout these unsure instances, submit the next kind and we’ll look into choices for you. Please present particular particulars relating to your subject or request, comparable to:

• Pause or cancel my subscription

• Talk about choices for monetary reduction from subscription prices

• Assist me regulate my web site to the present scenario

• Advise me on how you can greatest arrange my new web site

• Allow a selected function on my web site

A member of our crew will reply as rapidly as attainable.

Add a screenshot of the difficulty you’re having, or the positioning content material you would like to change, so we may help you extra rapidly. Learn to take a screenshot right here: http://sqsp.hyperlink/w5Jigj

Have a Squarespace Account?




Log in so we are able to determine you and customise your expertise.



Please use this manner to submit a request relating to a deceased Squarespace buyer’s web site. Our deepest condolences exit to you and your loved ones throughout this time, and we recognize your endurance as we work by means of your request.
Resulting from privateness considerations and restrictions, we sadly cannot offer you administrative management of the positioning. Nonetheless, if a right away member of the family or authorized consultant completes the shape under, we might be able to grant Billing permissions so the positioning can stay lively or cancel any lively subscriptions.
Word that Billing permissions do not embody the power to edit the positioning’s content material. You may learn extra about this right here.
A word relating to Squarespace 5 websites:
Squarespace 5, our legacy platform, does not enable permissions to be edited. Nonetheless, we are able to cancel or take away the positioning.

Submit a request a couple of deceased buyer’s web site

URL of the positioning linked to the deceased consumer’s account

Any feedback, requests, or considerations we should always know?

Please connect the next paperwork: • A picture of your government-issued ID, comparable to a driver’s license, passport, army ID, or everlasting resident card. That is for proof of your relationship to the deceased. • A picture of the deceased particular person’s obituary, loss of life certificates, and/or different paperwork. • Any further paperwork, comparable to Authorized Illustration documentation.

Delete My Account

Earlier than you request to delete your Squarespace account, please evaluation this information to:

• Perceive what occurs after we delete your account.

• Make certain it’s what you actually need to do.

• Take a number of steps to organize. For instance, you’ll have to cancel all subscriptions first.

When you submit your request, you’ll obtain an electronic mail from our crew to confirm your account entry and make sure that this request wasn’t made in error.

Delete My Account Request Verification Kind

Earlier than you present your authorities issued ID under, do you know you could submit a request to delete your account to Squarespace right here (with out offering your ID)? This way is just for individuals who have misplaced entry to: (1) their Squarespace account; or (2) the e-mail handle related to their Squarespace account.

Please add a duplicate of some type of authorities issued ID (i.e. driver’s license or passport). Chances are you’ll blur out any delicate data earlier than you add.

E mail handle for communication relating to your request

Add ID

Questions on Squarespace Choose

To study extra about Squarespace Choose, our premium plan for devoted web site help, go to this Assist information.

When you nonetheless have questions concerning the Choose plan, full the fields under to ship us a message.

{ “high::memberareas:billingsignup”:”New Launch Workforce”, “high::memberareas:creatingmemberareas”:”New Launch Workforce”, “high::memberareas:managingmemberareas”:”New Launch Workforce” }

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