I bought the Spanish Villa Crosshatch linen bow sneakers on March 26, 2020. I acquired these sneakers on April 8, 2020. These sneakers are additional cute, and comfy. Nonetheless, don’t stroll in them, as they’re inconceivable to maintain clear. With that stated, that’s not why I’m penning this evaluate. Two wears later, the toe and sole are detaching. The binding agent that adheres the only of the shoe is peeling away; subsequently the shoe is coming aside. I wore these sneakers twice. Simply need to reiterate that. I referred to as customer support this morning. I used to be instructed by the consultant to electronic mail [email protected] with my order quantity, a short description of the issue with my buy, and pictures. I did as I used to be instructed.
Shortly after my electronic mail was despatched, precisely 7 minutes has handed, and I acquired an electronic mail again from Toms guarantee division instructing me that “after fastidiously and carefully reviewing the knowledge I submitted, the separation of the shoe just isn’t attributable to a producer defect, and they won’t be changing them, or refunding me. In 7 minutes, somebody decided that the standard of their product is okay, and I should have broken the sneakers. Clearly, since I’ve had the sneakers for every week, and worn them twice, it’s not attributable to put on.
I’ve at all times supported Toms. I’ve made many purchases from the corporate. That is the primary pair of sneakers I’ve ever had a difficulty with. $59.99 wasted, and an organization not keen to again up their product, or no less than attempt to make the client completely happy. Very upset! Not solely within the high quality of the product, however with customer support, and the way rapidly I used to be dismissed.