Xfinity Cellular Overview: 9 Issues to Know Earlier than You Signal

Xfinity Cellular Overview: 9 Issues to Know Earlier than You Signal

My cellphone invoice received quite a bit cheaper after I made the swap to Comcast’s Xfinity Cellular, a low-cost wi-fi supplier that makes use of Verizon’s LTE community and now 5G.

Just a few months after Xfinity Cellular quietly launched in 2017, I signed up for the inexpensive wi-fi plan and usually spent $15 a month.

Xfinity Cellular Overview: Low-cost Cell Cellphone Plans on Verizon’s 5G Community

Over my first 12 months with them, I solely paid $180.11 for cellphone service, together with taxes and costs.

My $15 cellphone invoice

On this put up, I’ll evaluate all the things it is advisable to learn about Xfinity Cellular in the event you’re occupied with making the swap.

I’ll begin by answering a few of the most continuously requested questions that I’ve acquired since I first printed my Xfinity Cellular evaluate and a associated YouTube video.


  • What’s Xfinity Cellular?: A no-contract, postpaid telephone service that’s out there to Comcast web prospects.
  • What community does Xfinity Cellular use?: Verizon’s 5G and 4G LTE community, plus entry to tens of millions of Xfinity Wi-Fi hotspots. 5G protection is out there in choose cities.
  • How a lot does Xfinity Cellular value?: Shared knowledge plans begin at $15/month and $45/month for limitless.
  • Does Xfinity Cellular have the brand new iPhone 12?: Xfinity Cellular is promoting the 5G-compatible Apple iPhone 12. As of December 2020, it was providing $250 off the acquisition of a brand new iPhone. Particulars right here.
  • Does Xfinity Cellular permit Android telephones?: BYOD has expanded to incorporate Apple iPhone, Samsung Galaxy and Google Pixel gadgets.
  • How good is Xfinity Cellular?: No main complaints as an Xfinity Cellular buyer — learn on for the professionals and cons!

My evaluate is completely different from a few of the different Xfinity Cellular evaluations chances are you’ll discover on-line as a result of I’m not only a author — I subscribed to the service for 2 years.

Learn on to study what it is best to learn about Xfinity Cellular earlier than you enroll!

Desk of Contents

  1. Eligibility Requirement
  2. Plans and Pricing
  3. Versatile Information Plans
  4. 5G Velocity Take a look at Outcomes
  5. Cellular Hotspot 
  6. Video Streaming
  7. Name and Textual content Efficiency
  8. Cellphone Choice and Offers
  9. Buyer Service

1. Eligibility Requirement

Xfinity Cellular is in contrast to different cell digital community operators (MVNOs) since you have to be an Xfinity web buyer to enroll in the service.

If you happen to’ve had plenty of points with Comcast cable or web previously, I can perceive why chances are you’ll not need to think about this service. I used to be keen to take the danger.

No Comcast in your space? Sadly, you’re not eligible for the cell supply. Contemplate a service like Seen as a substitute.

If you happen to join Xfinity Cellular and later cancel Xfinity web since you transfer or for some other cause, you possibly can proceed to make use of Xfinity Cellular. Nonetheless, there might be a $25/month per line charge added to your invoice. Study extra right here.

To be clear, that charge shouldn’t be charged in the event you keep Xfinity web service. It’s solely assessed in the event you later discontinue that service and need to maintain Xfinity Cellular.

2. Plans and Pricing 

Verizon’s postpaid limitless knowledge plans value between $70 and $90 for a single line of service. Xfinity Cellular makes use of Verizon’s towers and fees about half the value, however you gained’t get particular perks like free Disney+.

Xfinity Cellular options limitless nationwide speak and textual content, no activation or line entry charges on as much as 5 traces and entry to greater than 18 million Wi-Fi hotspots.

Listed here are the brand new 5G knowledge plan choices for Xfinity Cellular, which went into impact in Could 2020:

  • Limitless: $45/month per line and no month-to-month knowledge utilization limits (diminished speeds after 20GB)
  • By the Gig: 1GB =$15/mo, 3GB = $30/month and 10GB = $60/month; pay $15 per GB in the event you exceed your chosen quantity; no rollover knowledge

The $45/month Limitless plan is per line, however the By the Gig plan is out there for single traces or the info could be shared throughout the entire traces in your account. Taxes and costs are additional with all plans.

Xfinity Cellular is a postpaid provider, not pay as you go. Which means you pay on the finish of your billing cycle. I’ve a separate article with extra data on how Xfinity Cellular’s billing works.

3. Versatile Information Plans: Limitless vs. By the Gig

Right here’s what I actually like about Xfinity Cellular’s service: Many different cellphone plans will supply 2GB or 5GB of knowledge for a set worth per thirty days, use it or lose it. Nonetheless, Xfinity Cellular provides you the choice to pay to your knowledge one gigabyte at a time.

For instance, you possibly can select the 1GB plan and pay $15 per thirty days. If you happen to want a second GB of knowledge, simply pay one other $15.

However in the event you want extra knowledge and the $30 for 3GB or $60 for 10GB plan turns into a greater worth, simply swap. You may make adjustments to your plan through the center of your billing cycle.

After all, many individuals don’t need to fear about checking their knowledge utilization all through the month. They might want the $45 a month limitless plan.

My suggestion: Begin with the By the Gig plan and see the way it goes. You possibly can all the time swap to the Limitless plan if you find yourself utilizing an excessive amount of knowledge. There aren’t any penalties to modify backwards and forwards between plans.

4. Xfinity Cellular vs. Verizon Information Speeds

Xfinity Cellular added 5G protection in Could 2020, in order that’s a plus if it’s out there the place you reside. 5G solely works in choose cities in the meanwhile. Test Verizon’s protection map for the newest 5G availability.

In December 2020, I examined Verizon’s 5G Extremely Wideband community with Xfinity Cellular from Miami Seaside, Florida.

Utilizing the Speedtest app, I recorded obtain speeds of greater than 3,000 Mbps (megabits per second), which is the same as 3 Gbps (gigabits per second).

However in areas of Miami Seaside the place 5G Extremely Wideband weren’t out there, 5G speeds have been slower — like 80 Mbps.

General, the 5G velocity take a look at outcomes from Xfinity Cellular have been sooner than the speeds I recorded from 2017 to 2019 with Xfinity Cellular on the 4G LTE community.

When linked to 4G LTE, obtain speeds from 40 to 70 Mbps have been typical.

5. Cellular Hotspot 

Cellular hotspot is included with Xfinity Cellular at no extra cost. This lets you get on-line by utilizing your cell knowledge to create an web connection.

For instance, I examined this function after I wanted to make use of my laptop whereas touring in a spot with out Wi-Fi.

Xfinity Cellular’s web site says it is advisable to be on the By the Gig plan to get 4G LTE for hotspot-powered gadgets. Speeds are restricted to 600 Kbps for these on the Limitless plan.

  • By the Gig plan: 4G LTE cell hotspot speeds
  • Limitless plan: 600 Kbps cell hotspot speeds

Translation: With the Limitless possibility, you possibly can nonetheless learn emails and browse the net, however there could also be buffering when streaming video or music. There aren’t any velocity restrictions for the By the Gig plan.

I briefly switched to the Limitless plan to mess around with the cell hotspot function and supply a greater evaluate of my Xfinity Cellular service.

Regardless of what Xfinity Cellular warns on its web site, I used to be in a position to stream video with out buffering and watched a whole present on my laptop computer that was powered by the cell hotspot.

Though there aren’t any extra fees for the cell hotspot function, the info that you just use will rely towards your knowledge fees for the month in the event you’re on the By the Gig plan.

6. Video Streaming

A few of Verizon’s postpaid limitless plans permit for HD-quality streaming, however that’s not a assure with Xfinity Cellular.

As of August 2019, By the Gig defaults to HD decision (720p for telephones, 1080p for tablets) and Limitless defaults to straightforward decision (480p).

By the Gig customers can activate Information Saver to look at movies in customary definition, which requires much less knowledge. That’s what I might counsel.

In the meantime, Limitless plan customers can add HD Cross to get 720p on telephones and 1080p on tablets for $20 per thirty days.

I streamed loads of video on my smartphone whereas with Xfinity Cellular — issues like Netflix, Hulu and YouTube — and I by no means had any issues with the video high quality.

Tip: To save cash and nonetheless watch video in HD, you possibly can all the time hook up with Wi-Fi at residence, work and every time doable. Keep in mind, the info you employ over Wi-Fi doesn’t rely in opposition to your plan’s knowledge allowance.

7. Name and Textual content Efficiency

I had an ideal expertise with Verizon’s community previously, so I wasn’t actually anxious about Xfinity Cellular’s name and textual content efficiency the place I dwell.

Since Xfinity Cellular runs on Verizon’s community, the protection map appears to be like quite a bit just like the one for Verizon’s postpaid service. The distinction is that Xfinity Cellular additionally has tens of millions of Wi-Fi hotspots.

Check out the protection maps under:

Xfinity Cellular protection map Verizon protection map

An incredible function is that Xfinity Cellular helps Voice over LTE (VoLTE), which let me speak and use knowledge on the similar time. Wi-Fi calling has additionally been expanded to all however a couple of gadgets.

8. Cellphone Choice 

The most recent iPhones and Samsung gadgets make up many of the 20 or so telephones that Xfinity Cellular sells on-line and in its shops, however there are a few choices for below $200.

Xfinity Cellular now lets you carry choose Androids to its community. They embrace Samsung Galaxy and Google Pixel gadgets. Unlocked iPhones are additionally suitable.

Samsung compatibility is important as a result of that is one thing Xfinity Cellular had been promising for a very long time. Now, it’s lastly right here!

July 2019: Samsung Galaxy suitable with Xfinity Cellular

Along with BYOD, you should buy telephones, tablets and smartwatches from Xfinity Cellular. Right here’s a partial record of telephones out there on the market as of December 2020, together with some 5G-capable gadgets:

  • Apple iPhone 12
  • Apple iPhone SE
  • Apple iPhone 11
  • Apple iPhone 11 Professional
  • Apple iPhone 11 Professional Max
  • Samsung Galaxy S20+5G
  • Samsung Galaxy S20 Extremely 5G
  • Google Pixel 4
  • LG Stylo 5
  • Moto G7 Energy

Once I signed up for Xfinity Cellular in September 2017, I purchased a Samsung Galaxy S8 on-line and it arrived two days later. Xfinity Cellular was providing $200 off new telephones on the time.

If you happen to don’t need to pay in full as I did, certified prospects can unfold machine funds over 24 months at 0% APR.

Talking of telephone offers, there’s usually some sort of telephone sale happening for high-end gadgets just like the Samsung Galaxy S20 or the Apple iPhone 12.

Nonetheless, I’ve seen that just one model or the opposite (Samsung or Apple) is normally on sale without delay. For instance, there was $250 off the acquisition of an iPhone 12 the final time I checked, however no Samsung reductions have been out there.

If there’s not a deal for the kind of telephone that you really want, simply wait a couple of weeks. The gross sales change continuously.

9. Buyer Service

I arrange my Xfinity Cellular service with out ever visiting a retailer and didn’t have any issues getting began.

There are a variety of FAQ pages that you’ll find throughout the app to reply questions on organising service, switching knowledge plans, billing and extra.

You may as well contact customer support by way of textual content, Fb Messenger and telephone — with an estimated wait time given. Xfinity Cellular’s customer support quantity is (888) 936-4968.

Xfinity Cellular customer support wait time listed within the app

The primary time I wanted to contact Xfinity Cellular customer support was when my Samsung Galaxy S8 abruptly malfunctioned. I went to an Xfinity Retailer and couldn’t get an instantaneous substitute, however I used to be mailed a brand new telephone the subsequent day.

Since my telephone was lower than a 12 months outdated and nonetheless below guarantee, no extra cash got here out of my pocket.

The second time I referred to as Xfinity Cellular was to ask whether or not my Samsung Galaxy S8 was locked or unlocked. Apparently, it was locked. Xfinity Cellular unlocked the machine with out a drawback as a result of it was paid off.

Remaining Thought 

I saved some huge cash throughout my two years with Xfinity Cellular! Though Seen and Whole Wi-fi supply cellphone service plans that run on Verizon’s community, Xfinity Cellular could also be cheaper for mild knowledge customers.

With a less expensive cellphone plan, chances are you’ll anticipate to make compromises — not with Xfinity Cellular.

Execs Cons
Nice worth for By the Gig and Limitless plans Have to be an Xfinity web buyer
Verizon’s top-rated wi-fi community and 5G entry Added charge in the event you ever cancel web service
Quick knowledge speeds Not all Androids suitable for BYOD (Carry Your Personal Gadget)
Flexibility to modify knowledge choices $20/month HD Cross for limitless plan
Cellphone customer support

My largest concern about switching to Xfinity Cellular was that Comcast would reap the benefits of my loyalty and discover a approach to improve my web invoice — however that didn’t occur.

When my web promo price expired, I referred to as Comcast’s buyer retention division and so they labored with me on the value. I ended up getting an extension of my $52 a month web bundle for one more 12 months.

I’ve achieved my finest to give you an in depth evaluate of my expertise with Xfinity Cellular and what you possibly can anticipate. If you happen to’re additionally a buyer, add your evaluate within the feedback under!

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